Privacy Policy

Privacy Policy

1. Data Controller

The entity responsible for the processing of your personal data is:

  • Company Name: Ålesund Tours AS
  • Organisation Number: 937 363 753
  • Registered Address: Holsvegen 77, Langevåg 6030, Norway
  • Telephone: +47 92 94 44 02
  • Email: hi@alesundtourguide.com

2. Information We Collect

Under the General Data Protection Regulation (GDPR), personal data encompasses any information relating to an identified or identifiable natural person. This excludes anonymised or statistical data where the identity has been removed.

Any personal information gathered directly from you will be treated with strict confidentiality and incorporated into the processing activities managed by Ålesund Tours AS.

When you use our website, we may process specific categories of personal data, which typically include:

  • Identity Data: Forename and surname.

  • Contact Data: Email address and telephone number.

We do not collect any Special Categories of Personal Data (such as details regarding your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, or health and biometric data).

Where we are required to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract (for example, to provide you with our tour services). In such cases, we will notify you accordingly.

3. How Your Personal Data is Collected

We use different methods to collect data from and about you, including:

  • Direct Interactions: You may give us your details by filling in forms on our website or by corresponding with us via post, phone, email, or otherwise. This applies when you:

    • Enquire about our services.

    • Book a tour or hire our guides.

    • Request a bespoke quote.

    • Leave feedback or reviews.

  • Automated Technologies: As you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns. We collect this information using cookies and similar tracking technologies.

  • Third Parties: We may receive data from analytics providers such as Google (based outside the EU/EEA).

Note: To maintain the standard of our platform, we reserve the right to decline or cancel any user registration or request if it breaches our terms or legal regulations. Should this occur, we will endeavour to explain our reasoning, though we are not obliged to do so in every instance.

4. Purpose and Lawful Basis for Processing Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your data in the following circumstances:

  • To perform the contract we are about to enter into or have entered into with you.

  • Where you have provided your explicit consent.

  • Where we need to comply with a legal or regulatory obligation.

  • Where it is necessary for our legitimate interests (or those of a third party), provided your fundamental rights do not override those interests.

You have the right to withdraw your consent at any time by contacting us at hi@alesundtourguide.com.

5. Data Retention Period

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

6. Minors

Ålesund Tours AS does not knowingly permit children under the age of 14 to submit their personal data through our website’s contact or booking forms. By providing personal information, users formally declare that they are over 14 years of age. Ålesund Tours AS accepts no liability for any breach of this requirement.

If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately to exercise your applicable rights. For specific family tours requiring minors’ details, explicit authorisation from a parent or legal guardian will be requested.

7. Your Legal Rights

Under data protection laws, you have rights in relation to your personal data. You may request to exercise these rights by sending a written request to our registered address or by emailing hi@alesundtourguide.com, enclosing a copy of your ID or passport to verify your identity. Your rights include:

  • Request access: Right to know what personal data we hold about you.

  • Request correction: Right to amend any incomplete or inaccurate data.

  • Request erasure (Right to be forgotten): Right to ask us to delete or remove personal data where there is no good reason for us continuing to process it.

  • Request restriction of processing: Right to ask us to suspend the processing of your personal data.

  • Object to processing: Right to object where we are relying on a legitimate interest.

  • Request data portability: Right to have your data transferred to you or a third party.

You also have the right to make a complaint at any time to the relevant supervisory authority for data protection issues (in Norway, this is the Datatilsynet). However, we would appreciate the chance to deal with your concerns before you approach the authority.

Response Time: We try to respond to all legitimate requests within one month. Occasionally it could take us longer if your request is particularly complex; in this case, we will notify you and keep you updated.

8. Data Sharing and Third Parties

To provide our services efficiently, we may need to share your personal data with trusted third parties. These include:

  • Service providers acting as processors who provide IT and system administration services.

  • Professional advisers acting as processors or joint controllers, including lawyers, bankers, auditors, and insurers.

We require all third parties to respect the security of your personal data and to treat it in accordance with the GDPR. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our strict instructions. You can request a full list of our service providers by emailing hi@alesundtourguide.com.

9. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They are subject to a strict duty of confidentiality.

We have procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so, in compliance with Articles 33 and 34 of the GDPR.